FREQUENTLY ASKED QUESTIONS
FREQUENTLY
ASKED QUESTIONS
FIND ANSWERS TO ANY QUESTIONS YOU MIGHT HAVE BY CLICKING BELOW. NOT FINDING YOUR ANSWER? CHAT WITH US HERE.
CARE AND SPECIAL SERVICES
How do I get in touch with your Client Care Center?
Feel free to call our Digital Stylists at 1.888.448.1488 & chat with us, Monday to Friday, 9am–6pm EDT.
To reach us outside of these hours, send us an email at [email protected] & we’ll get back to you by our next business day.
How do I get in touch with a personal stylist?
Our Personal Stylists are excited to work with you through live chat, email, phone or video call. Please call 1.888.448.1488 or chat with us to book a virtual appointment. Explore Our Stores page to book an appointment in one of our boutiques.
To reach us outside of these hours, send us an email at [email protected]
Does Lafayette 148 offer alteration services?
We’re pleased to offer complimentary standard alterations and adjustments on most full-price garments. Pricing on enhanced alterations and repairs will be available upon request. Please refer to your Boutique Stylist for further information or contact our Client Care Center at 1.888.448.1488, [email protected].
Do you offer custom cuts or orders?
Ask our Digital Stylists or contact our Client Care Center at 1.888.448.1488 about having your favorite designs remade in a new fabric, color or size. Our in-house sample studio welcomes exploring special orders and custom fits for our clients.
Want to add length to a style? We will add up to 3” in length to your garment. Please contact our Client Care Center with all inquiries.
All custom cuts and orders are subject to fabric availability and a 10% surcharge on the retail price of the custom cut.
How do I know which size is right for me?
Styles with a more fitted or oversized silhouette have the shape reflected in the first bullet under Details. Relaxed fit means that the style is in between fitted and oversized. Please also reference our size guide, as well as the measurements in the bullets to find your perfect fit. If you are still having difficulty finding which size is right for you, reach out to our Client Care Center at 1.888.448.1488 or via email .
Where can I shop for special sizes?
You can explore our commitment to inclusive sizing here.
Please click here for petite sizes.
Please click here for plus-sizes.
How do I care for a Lafayette 148 New York product?
Please refer to the care label attached to the garment for instructions.
Can you find out if a department store has inventory in a style?
We can see if a department store has purchased a style, but do not have the information about which locations received the style or their inventory.
International Orders
Do you ship internationally?
Yes, we accommodate most international shipping through Global-E. Please reference our International Shipping page for further information.
Account
How do I create an account?
In the upper right-hand corner of our homepage, you will see ‘Sign In’. Clicking on this will cause a screen to drop down. On the right side of this drop-down there is a ‘Register’ button. Click there and proceed to fill out the required information to create your new account.
How can I change my login email and password?
Please make sure that you are signed into your account to change your email or password. Once you are signed in, you will see your name on the right-hand side. When you hover over your name, a small drop-down menu will appear where you can click ‘Account Summary.’ Then, to change your email address, click on ‘Edit’ underneath contact information. There you will also see an option to change your password.
What if I forget my password?
When you initially try to sign in, you will see a link that says, ‘Forgot Your Password’. Follow this link to reset your password.
What will you do with my information after I register?
How do I join your mailing list?
To stay informed about new collection launches, exclusive offers and more, simply enter your email address in the sign-up field at the bottom of this page
Update mailing preferences
To update your mailing preferences, follow this link.
Store Credit, Coupons, & Gift Cards
What is your store credit policy?
Lafayette 148 New York will be implementing a new store credit policy. All store credits will only be valid for 1 year from the date they are issued for use in store or online.
How do I purchase a gift card?
Click here to purchase a gift card.
How do I apply promotional codes?
During the checkout process you will see a place to add a promotional code beneath the payment method.
How can I tell if my gift card/promo code was applied?
Once you have added a gift card or promotional code to your payment method, the applied amount will be deducted from the total.
Retail Locations
Is there a store nearby where I can purchase your items?
Please reference our L148 boutiques page for all locations. Our Personal Stylists are available to visit you at home, in your office, or hold a digital appointment. Please contact our Client Care Team at 1.888.448.1488 for further assistance.
How do I make an appointment at one of your stores?
To set up an appointment, visit our L148 Boutiques page in the bottom footer and select the store location you would like to visit. From this page you can either book an appointment online or call the store directly.
Do I need an appointment to shop at the Lafayette 148 Company Outlet at The Brooklyn Navy Yard?
Yes, advance appointments are required. You can make your appointment and receive your Visitors Pass by emailing [email protected] or calling us at 1.888.448.1488.
How do I get to Lafayette 148 Company Outlet at The Brooklyn Navy Yard?
For transportation to the Company Outlet, we suggest the below options*:
Option 1
Complimentary parking is available inside the Brooklyn Navy Yard. You must print your Visitors Pass, present it at the BNY entrance and leave it on your dashboard.
Option 2
Take a taxi or ride sharing service directly to 141 Flushing Avenue, Building 77.
Option 3
Take public transportation to the Atlantic Avenue–Barclays Center (BQ2345LIRR) or DUMBO at High Street (AC) or York Street Stations (F) subway stations. Then, take a ride sharing service from the station to 141 Flushing Avenue, at the corner of Vanderbilt Avenue.
The Brooklyn Navy Yard also offers a complimentary Shuttle from DUMBO (the A and C trains at High Street, and the F train at York Street), departing every ten minutes; and Atlantic Terminal (pickup at BAM Park, at Fulton & Lafayette, and the G train at Clinton/Washington), departing every fifteen minutes. Present your visitors pass to be admitted and tell the Driver that you are going to the Market Street stop for Building 77. Exit at Market Street for Building 77.
PLEASE NOTE: The BNY Shuttle only runs Monday–Friday.
Click here for a Shuttle Map and detailed schedules.
Once you’ve arrived inside the Building 77 lobby, check in with the front desk with your Visitor Pass and they can guide you to the elevator. On the 8th Floor, you will see the Lafayette 148 entrance directly off the elevators.
*Please note: Advance appointments are required. You can make your appointment and receive your Visitors Pass by emailing [email protected] or calling 1.888.448.1488.
International Shipping
ABOUT INTERNATIONAL SHIPPING WITH GLOBAL-E
Through our partnership with Global-E, Lafayette 148 New York is pleased to provide an enhanced International shopping experience for clients in over 200 countries worldwide.
WHAT IS GLOBAL-E?
Global-E is a global ecommerce solution that allows Lafayette 148 New York international shoppers to pay in currency of their choice and enjoy competitive international shipping costs, and the lowest possible guaranteed order total, cost-effective international shipping, and more. Global-E also allows Lafayette 148 New York to provide the best experience to our international clients.
How do I place an order?
Please click here to check your eligibility for placing an online international order using Global-E.
If your destination country is NOT eligible for Global-E shipments, please contact our Client Care team at 1.888.488.1488.
How will I know how much my order will cost?
When shopping on our International Site, simply add items to your shopping cart and click on the checkout button. Global-E will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.
Are there any additional costs due upon receipt of my order?
If you elect to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Global-E, and there will be no additional costs due upon delivery.
If you elect to pay duties and taxes upon delivery, any applicable duties and taxes imposed by the customs and revenue authorities in the destination country will be due upon delivery.
WHAT CURRENCIES DOES GLOBAL-E SUPPORT?
When shopping on our International Site, we display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.
Lafayette 148 is not responsible for any currency exchange fees charged by banks.
How much does international shipping cost?
Your shipping cost will be automatically calculated during the Global-E checkout process and is dependent on the destination country, size and weight of the package, selected shipping method, and any applicable duties and taxes.
When am I billed?
Your credit card will be billed by Global-E at the time your package(s) leaves the United States. Your credit card will be billed by Global-E and GLOBAL-E.LAFAYETTE 148 will appear on your credit card statement.
How are duties and taxes charged on international orders?
Duties and taxes are determined by your local customs authority and include the sales tax applied by your country for purchase from the U.S. and duties charged for processing by your country. Duties and taxes are calculated based the items ordered, their country of origin, your shipment destination and the value of your purchase. You’ll see duties and taxes for your items in your total at checkout. If you have any other questions around duties and taxes, contact our Client Care team at 1.888.448.1488 Monday–Friday, 9am–6pm EDT. You may also email [email protected], and a Digital Stylist will gladly assist you.
ARE THERE ANY ADDITIONAL FEES?
In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.
Lafayette 148 guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.
ARE DUTIES AND TAXES REFUNDABLE ON RETURN ORDERS?
International shoppers are eligible for a full refund of Duties & Taxes on returns.
How can I track my international order?
Please click here to track your International package(s). You may also track your package from your Order Shipment Confirmation.
Who should I contact if I have questions relating to my order after I have made a purchase?
You may contact our Client Care Center at 1.888.488.1488 Monday-Friday 9am-6pm ETD. You may also email [email protected] and a Lafayette 148 New York Client Care Advisor will gladly assist you with any questions relating to your international order
Can I purchase or redeem a Lafayette 148 New York Gift Card?
We do not currently support the sale or redemption of Lafayette 148 New York gift cards for international orders.
Can I have my merchandise gift packed or enclose a gift card?
Gift packaging and gift cards are not available for international orders.
What is your return policy for international orders?
Lafayette 148 New York will gladly accept returns within 14 days from the package receipt. All items must be unworn with original tags attached and packed with the return slip.
To initiate a return, please contact us by phone at 1.888.488.1488 or email us at [email protected].
HOW MUCH DO INTERNATIONAL ONLINE RETURNS COST?
A flat restocking fee of $10USD (or the equivalent in your local currency) will be deducted from your order. Pick-ups are not included in this service. If duties & taxes are included in the product price, you will receive a full refund of those as well. Please allow up to six (6) weeks for processing your return and receiving a credit from your financial institution.