The Personal Style Advisor will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.
Responsibilities:
- Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
- Actively maintain and exceed monthly sales goals
- Maintain product knowledge to upsell the collection and make recommendations in phone consultations
- After sale follow up correspondence – order confirmations, thank you notes and follow up
- Troubleshoot and problem solve issues in a positive manner
- Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
- Possess an intimate knowledge of the product line each season
- Maintain and grow individual client book
- Process requests, handle escalated client complaints, and resolve issues
- Monitor, track and follow up on all special orders.
- Responsible for knowledge of catalog format, understanding of garments, and creating training materials
- Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
- Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)
Desired Background:
- Bachelor’s degree
Experience:
- Retail selling & customer service experience
Skills:
- Strong customer service and communication (verbal & writing) skills required
- Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
- Knowledge and use of digital selling through emails, pictures, and brand books
- Must be self-motivated and detail/results oriented
- Must have personal style and a passion for fashion
- Be sociable, friendly with an engaging personality
- Demonstrates strong listening skills
- Organization, punctuality, and excellent follow-up skills
- Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
- Proficiency in Microsoft Office applications and Internet savvy
- Knowledge of Blue Cherry, Web PDM and Magento Enterprise system a plus
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